Board of Directors
Sudhir Agarwal is the Founder and Chief Executive Officer of Sunrise. He is also the Chief Executive Officer of Everise and the Chief Experience Leader at C3/CustomerContactChannels, where he brings more than two decades of corporate leadership and management experience to the company. His areas of expertise include operations, migrations, client management, business development and corporate mergers.
At Everise, Sudhir is responsible for leading and expanding the business operations throughout Singapore and across Asia to realize its vision to create a USD 500 million Experience Company in the BPO Industry. Through C3, Everise operates twelve customer experience centres across the U.S., the Philippines and Latin America, with over 10,000 employees providing multilingual support to clients ranging from major global multinational companies to local firms.
Ever a believer in technology and its disruptive yet beneficial effects, Sudhir partnered Everise with Microsoft in 2018 to develop an Artificial Intelligence (AI) platform to disrupt the Contact Center and Business Process Outsourcing (BPO) industry. In addition, he led the Company to a Joint Venture with UBASE, Korea’s largest BPO to form Globee, a multilingual centre in Malaysia that is powered by native language speakers. Globee is a Global Business Services Center providing omnichannel customer service solutions that targets voice, video and text interactions in multiple languages, and delivering an unprecedented intelligent, customer-centric experience by leveraging the power of AI.
Prior to forming Sunrise, Sudhir was a founding member of Aegis, one of the largest BPO companies in India. Growing the company from its humble beginnings with a mere five-employee operation, Sudhir grew the business across India, Sri Lanka, South Africa, Europe, the Middle East and Asia. Before founding Aegis, Sudhir joined Genpact in 1999, where he held multiple leadership roles spanning across operations and transition management. He also spearheaded the company’s successful foray into Hungary and China.
An impactful orator and a thought leader in the industry, Sudhir has been regularly invited to speak at various prestigious forums across the world, including the Wharton India Economic Forum at Philadelphia, the Aspect BPO CXO Xchange roundtable in Hong Kong and Silicon India Leadership Summit in New Delhi.
In August of 2018, Sudhir was awarded the prestigious “CEO of the Year Award” by Asia’s Outsourcing Excellence Awards presented by CMO Asia, in addition to the Best Outsourcing Provider and BPO Innovation of the Year awards presented to Everise. Sudhir has a Bachelor’s Degree in Commerce from Delhi University and a Master of Business Administration from Manchester Business School, UK.
Mr Rana Talwar is the Founding Chairman and Managing Partner of Sabre Capital. He has over 35 years of management and operational experience in the banking and Financial Industry and holds a Bachelor’s Degree in Economics from St. Stephens College, Delhi.
Mr Talwar was formerly Group Chief Executive of SCB Plc from 1997 to 2002 and was responsible for transitioning SCB to one of the leading emerging markets banks that it is today. Prior to that, Mr Talwar was an Executive Vice President and Policy Committee member at Citicorp and Citibank.
Mr Talwar was instrumental in Standard Chartered Bank’s major acquisitions, including the Trade Finance business of UBS, Grindlays Bank in India, ANZ Middle East Assets and the Credit Card business from Chase Manhattan in Hong Kong.
Mr Sanjay Labroo is Chief Executive Officer, Managing Director, Executive Director of Asahi India Glass Limited. He is a Doon school alumnus (1980) and a graduate in Finance and Management from the Wharton School of Business & Finance, Pennsylvania, USA.
He is also a Director on the Boards of other companies which include AIS Glass Solutions Ltd., Asahi India Map Auto Glass Ltd., BILT, Crompton Greaves Ltd., Krishna Maruti Ltd., Mahindra First Choice Wheels Limited, SKH Metals Ltd. and Shield Autoglass Ltd.
Mr. Labroo was a Director on the Central Board of Directors of the Reserve Bank of India (2007-11) and a member of the Board for Financial Supervision and Monetary Policy Committee. He was the President of ACMA and Chairman of All India Flat Glass Manufacturers’ Association (AIFGMA) for 2007-2008. He was the Chairman of the Architectural Glass Panel of All India Glass Manufacturers’ Federation (AIGMF) for 2012-2013. He continues to be an active Member of the Executive Committee of ACMA, and Architectural Glass Panel of AIGMF.
Mr Sachin Mehra has nearly two decades of experience in the communications business. Inventum is his fourth venture after a successful exit from Spectranet Limited, India’s first metro optical broadband provider.
Prior to Inventum, Mr Mehra held leadership positions at ICICI Venture (India’s largest venture capital firm), Punj Lloyd Limited, Digital Future & T-Net. Sachin serves on the advisory board of several publicly traded companies & is a well-known figure in technology circles.
Shivraj Palta, Chief Strategy Officer
One of the founding team members of Sunrise BPO Pte. Ltd., Singapore, Shivraj Palta has over 14 years of experience in International Business Growth, Mergers & Acquisitions, Strategy, Training, Consulting, Client Management and Business Development.
As the Chief Strategy Officer of Sunrise BPO Pte. Ltd, he supports the company’s overall setup and growth strategies involving Company Setup, Investors Relations and Merger & Acquisitions. Currently driving disruption through innovation and M&A for the company.
He joined Sunrise from Aegis BPO where his key responsibilities were around strategic decisions, International Business Growth, go-to-market strategy, and Global Mergers & Acquisitions. Prior to Aegis, he worked with Genpact and British Airways, and founded a Training and Consultancy firm in 2003 and successfully ran the organization till 2008, maintaining the standards at par with the industry.
An MBA from IMT Ghaziabad following a Bachelor’s degree from Delhi University, he is an alumnus of the Doon School.